Introduction
Welcome to our website, www.eosi.live. This page outlines the terms for our listeners’ use of our website. Please read carefully before using it.

Information you provide
Eosi’s privacy policy aims to clarify how we collect, store, and use the personal information visitors provide on our website.

When you choose a streaming plan, sign up for our newsletter, or log in as a registered user on our website, we may ask you to provide personal information such as your name, email address, billing address, or credit card number. We only ask for the information we need to complete your request, and we use it only as necessary to fulfil the website’s requirements. This includes processing your subscription, adding you to our email lists, setting up your account, resolving customer service or technical problems that may arise, or providing you with personalised services. From time to time, we may need to contact you with important information that applies to all our users or customers.

We want to assure you that any personal information you provide to us will not be shared with anyone. However, we use third-party vendor services like Squarespace to monitor and analyse how our website is used. But please be assured that we do not capture any personal information you provide through these services. Additionally, we want to let you know that we do not receive or store credit card numbers on our website. Our credit card authorisation service, Stripe, processes all credit card transactions.

We take reasonable measures to ensure that any third-party contractors use our data only for the services we have contracted for and protect the data at least to the same extent described in this policy. While we may make reasonable inquiries to determine if other organisations maintain website privacy policies comparable to ours, we are not responsible for enforcing such policies.

Cookies
Like many others, our website uses “cookies.” Cookies are small text files stored on your computer’s hard drive by your web browser. They allow us to recognise you when you visit our site and keep track of information such as your login status. Please note that the information collected through cookies is not shared with other organisations.

Administration of our website and compliance with UK law
We may need to access your account information for administrative purposes to develop, maintain, and improve our products and services. Furthermore, we may have to disclose your personal information if we believe it is necessary to comply with applicable law or another legal process.

Modifying your personal information
Listeners must keep their personal information up-to-date by notifying us of any changes. Depending on the jurisdiction, such as the European Union, you may have the right to access, correct, port, or even erase the data we have about you. If you wish to make such a request, please get in touch with us at hello@eosi.live

Security measures in place to protect your information
At Eosi, we protect our customers’ information through various access controls such as password protection, electronic firewalls, and data encryption. However, it is essential to note that no mode of transmission or method of storage can be completely secure. Therefore, we cannot guarantee the absolute security of such information.

Affiliated with other organisations
Eosi may include links to external websites, but we are not responsible for the privacy policies, terms and conditions of use, or content. We advise you to read and understand any linked website’s privacy policies and terms and conditions. If you share your information with those websites, it will be subject to their respective privacy policies. For Stripe’s privacy policy, please click here. For Squarespace’s privacy policy, please click here.

Cross-border data transfer
Eosi is an online platform based in the United Kingdom. If you are using our website, creating an account, or sharing your personal information with us, please note that your data will be processed in the UK. It’s important to know that the UK’s privacy laws may differ from those applicable in your country. If you are located in the US or European Union, we will only process your data to provide the services or products you have purchased from us. This includes managing your account and keeping you informed about any events or news related to Eosi.

Changes to privacy policy
Eosi may update its privacy policy. Please check this page regularly to stay informed of our information collection and usage practices.

If you have any questions, please e-mail us at hello@eosi.live

How to contact us
If you have any queries about our company or our privacy policy, please do not hesitate to contact us.

By email: hello@eosi.live

Last updated: 3rd September 2024